Privacy Policy

Effective Date: January 16, 2025

Last Updated: January 16, 2025

Cakewalk AI, Inc. ("Cakewalk," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, and password when you create an account.
  • Payment Information: Billing address and payment details processed through our third-party payment processors.
  • Website Data: Domain names, analytics credentials, and CMS access you provide to connect your website to our Services.
  • Communications: Information you provide when contacting support or communicating with us.

Information Collected Automatically

  • Usage Data: How you interact with our Services, features used, and actions taken.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

Information from Third Parties

  • Analytics Platforms: Data from connected analytics services (e.g., Google Analytics) that you authorize.
  • AI Platforms: Citation and ranking data we collect from publicly available AI search results.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Services
  • Create and optimize content on your behalf
  • Track AI citations and search rankings
  • Process payments and manage subscriptions
  • Send service-related communications
  • Provide customer support
  • Analyze usage to improve our platform
  • Train and improve our AI models using aggregated, anonymized data
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics).
  • Business Partners: With your consent, to provide integrated services.
  • Legal Requirements: When required by law, legal process, or to protect our rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your personal information
  • Export your data in a portable format
  • Opt out of certain data processing
  • Withdraw consent where applicable

To exercise these rights, contact us at privacy@cakewalk.ai.

7. Cookies

We use cookies for:

  • Essential Functions: Enabling core features and security
  • Analytics: Understanding how you use our Services
  • Preferences: Remembering your settings

You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our Services may integrate with third-party platforms. These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and revising the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Cakewalk AI, Inc. Email: privacy@cakewalk.ai

By using our Services, you acknowledge that you have read and understood this Privacy Policy.